Booking Terms & Conditions

Provider identification and scope

Chouciña Apartments, tourist registration TU984F RITGA-E-2025-009518, located at Lugar Carballal 10, Bordons, 36966 Sanxenxo (Pontevedra, Spain), provides temporary tourist accommodation services regulated by Galician Decree 12/2017. Bookings made through https://www.choucinha.com constitute a tourist-use rental, not subject to Spain's Urban Lease Act (LAU). By completing a booking, the user fully accepts these terms.

Booking process

1. Select the apartment and desired dates — availability is checked in real time
2. Enter the lead guest's details (name, email, phone, number of guests)
3. Pay the 20% deposit of the total amount by credit or debit card, processed securely by Stripe
4. Receive immediate booking confirmation by email with a unique booking code — keep it safe for check-in and any cancellations

Pricing

• Prices are calculated per night according to the current season (high, mid, low). The price shown at checkout is the final price and includes all applicable taxes
• A supplement per additional guest applies when the number of guests exceeds the base occupancy of the selected apartment
• All prices include VAT and applicable taxes in accordance with current regulations

Payment

• A 20% deposit of the total amount is charged at the time of booking, processed securely via Stripe. The booking is confirmed only after successful payment of the deposit
• The remaining 80% is paid in cash or by card on arrival, before check-in
• Payment methods accepted for the deposit: credit or debit card (Visa, Mastercard, American Express) via Stripe

Cancellation and refunds

• Cancellation more than 14 calendar days before the check-in date: 100% refund of the deposit, with no penalty
• Cancellation 14 calendar days or less before the check-in date: the deposit is non-refundable
• Cancellations are processed exclusively through the cancellation link included in the confirmation email, by entering the booking code and associated email address
• Refunds are processed within 5 to 10 business days via the same original payment method

Check-in and check-out

• Check-in: from 16:00. For arrivals outside this time, please contact us in advance by phone or email
• Check-out: by 11:00. Late departure may result in an additional charge
• Access and arrival instructions are sent by email 48 hours before the check-in date

House rules

• Smoking is strictly prohibited inside the apartment and in common areas. Non-compliance will result in an extraordinary cleaning charge
• Parties, celebrations or events that may disturb neighbours are not permitted
• Quiet hours: 23:00 – 08:00. Please respect the peace and tranquillity of the surroundings
• Pet policy: No se admiten mascotas
• The lead guest is responsible for any damage caused during the stay. Replacement or repair costs may be charged to the lead guest

Traveller register

In compliance with Royal Decree 933/2021 and Galician regional regulations, all guests aged 14 and over are required to provide their identity details (name, surname, document number, date of birth, sex, nationality) at check-in. This data will be submitted to the Spanish Security Forces within the legally established deadlines.

Limitation of liability

• The owner accepts no responsibility for the loss, theft or damage of personal belongings or valuables during the stay
• The establishment holds the civil liability insurance required by Galician Decree 12/2017 on tourist apartments. In cases of force majeure, adverse weather or circumstances beyond our control, we accept no responsibility for losses arising from third-party services (transport, activities, etc.)

Applicable law and jurisdiction

These terms are governed by Spanish law, in particular Galician Decree 12/2017 on tourist accommodation, Galician Tourism Act 7/2011 and applicable consumer protection regulations. For the resolution of any dispute arising from a booking or stay, the parties submit to the Courts and Tribunals of Pontevedra, expressly waiving any other jurisdiction.